How to Contact Facebook and Get Support When You Need It

Posted: Tuesday, October 6, 2015 by Tyler Durden in Labels: ,
0

How to Contact Facebook and Get Support When You Need It [Ultimate Guide]

how to contact facebook and get supportHave you ever needed to contact Facebook about an issue you're having?
Like maybe you have a question about ads or privacy.
Or maybe you're a parent trying to adjust the settings on your kid's account.
Or maybe your profile got disabled for no apparent reason & you need help getting it back.
In these cases, it sure would be helpful to have a list of contact forms to get Facebook support.
Well... that's why I wrote in this post!
Below I show you how to get Facebook support from:
  • official Facebook sources
  • the Facebook community
It's the ULTIMATE GUIDE to contacting & receiving support from Facebook!

How to Contact Facebook and Get Support When You Need It

Most social networks have a few contact forms for users to report issues.
Facebook, on the other hand, has over 100 contact forms for just about every problem you could run into while using Facebook.
I organized the links by category & included a description or directions for each form (some forms are listed more than once if they fit in more than one category).

Access

  • Access Restricted (Bad IP) - You are trying to access Facebook from an IP (Internet Protocol) address that's associated with a misconfigured ISP (Internet Service Provider) or abusive behavior. If you think this is an error, please tell us more.
  • Accessibility for People with Disabilities - This form is dedicated to issues specific to accessibility and assistive technology.
  • Account Disabled - Ineligible - Only submit this form if your account was disabled for violating Facebook's Statement of Rights and Responsibilities. If you can't access your account for a different reason, please return to the Help Center to find the appropriate contact channel.
  • Facebook Ads API Standard Access Application - If your app is already approved for Basic access to the Ads API, you can use the form below to apply for Standard access.
  • Login Approvals Code Issues - If you're unable to access your account because you can't receive your security code, please fill out the following form.
  • Login Approvals Code Issues - If you're unable to access your account because you can't receive your security code, please fill out the following form. (2nd option)
  • Login Approvals Code Issues - If you're unable to access your account because you can't receive your security code, please fill out the following form. (3rd option)
  • Personal Data Requests - How to get personal data if you have an account, if you don't, or if you can't access it.
  • Request Access to the Mobile Partner Portal - If you're a mobile operator employee, fill out this form to request access to the Facebook Mobile Partner Portal or report any issues you experience accessing the portal. For other issues, please use the Mobile Partner Portal case tool.

Accounts

Ads

Children

Copyright & Trademark

Data

  • Child Data Request - Obtaining account information for a child before the account is deleted.
  • Data Use Policy Questions - This form is only for questions or clarification related to Facebook's Data Policy (also known as Privacy Policy) or our agreement with TRUSTe.
  • Personal Data Requests - How to get personal data if you have an account, if you don't, or if you can't access it.

Death & Disability

  • Account Removal Request - Account removal request for someone who is sick, injured or otherwise incapacitated.
  • Memorialization Request - Please use this form to request the memorialization of a deceased person's account. We extend our condolences and appreciate your patience and understanding throughout this process. Note: Under penalty of perjury, this form is solely for reporting a deceased person's timeline to be memorialized.
  • Memorialization Request - Please use this form to request the memorialization of a deceased person's account. We extend our condolences and appreciate your patience and understanding throughout this process. Note: Under penalty of perjury, this form is solely for reporting a deceased person's timeline to be memorialized. (2nd option)
  • Requesting Content From a Deceased Person's Account - Please use this form to request content from a deceased person's account. We extend our condolences and appreciate your patience and understanding throughout this process.
  • Special Request for Deceased Person's Account - Please use this form to request the removal of a deceased person's account or for memorialization special requests. We extend our condolences and appreciate your patience and understanding throughout this process.

Email

  • Didn't Receive Confirmation Email - Please fill out this form if you're having trouble confirming your Facebook account. Make sure to describe things exactly as they appear on your account.
  • Email Address Already in Use - If there's already a Facebook account associated with your email address and you don't own that account, please use this form to let us know.
  • Email Address Already Taken - If you see a message saying you can't create a Facebook account because your email address is already taken, please let us know.
  • Invalid Email Address Error - If you're having trouble creating a Facebook account because you're getting a message that your email address is invalid, please fill out this form.

Feedback

Instagram

Login

  • Login Approvals Code Issues - If you're unable to access your account because you can't receive your security code, please fill out the following form.
  • Login Approvals Code Issues - If you're unable to access your account because you can't receive your security code, please fill out the following form. (2nd option)
  • Login Approvals Code Issues - If you're unable to access your account because you can't receive your security code, please fill out the following form. (3rd option)
  • Must Login To See This Page Error - If you're seeing this error message while browsing Facebook, you've come to the right place. Please use this form to tell us about the issue you're experiencing.
  • Profile Pictures on the Login Page - Please use this form to request the removal of your profile picture from the Facebook login page.
  • Report a Login Issue - If you're having trouble logging in or with your password, you've come to the right place. Please use this form to tell us about the issue you're experiencing.
  • Report a Login Issue - If you're having trouble logging in or with your password, you've come to the right place. Please use this form to tell us about the issue you're experiencing. (2nd option)
  • Instagram Requiring login every time - If Instagram is logging you out every time you are exiting the app, please fill in the information below.
  • Security Checks Preventing Login - If you're having trouble logging in to your account due to security checks, you've come to the right place. Please use this form to tell us about the issue you're experiencing.

Mobile

Names & Usernames

  • Changing Your Language-Specific Name - Provide information so Facebook can confirm that your language-specific name is your authentic name.
  • My Name Wasn't Accepted - If you were unable to sign up for Facebook using your authentic name, please fill out the form below so we can help get you set up.
  • Questions About Usernames - If you have a question about usernames, please check out this form to learn more.
  • Verify Your Name - We've temporarily suspended your account because we detected that your Timeline doesn't show your authentic name. Please provide the following information so we can verify your authentic name and update your account.

Pages

Payments & Charges

Photos & Videos

Privacy & Rights

Some contact forms have multiple options.
Depending on the option you select, you'll be shown the actual form or redirected to related contact forms or additional information.
If you notice there are 2nd or 3rd options (i.e., duplicate forms for the same issue), submit those as well as the originals.

Ask the Official Facebook Help Center Community

Another way to get help with Facebook issues is to connect with other users in the Facebook Community Forum.
You can browse questions by topic or use the search box at the top of the page.
contact-facebook
If you find a question similar to the one you want to ask, and it's still active, then you can add details about your issue to help others working on the same problem. If you only find old or closed threads, you can use the Ask a Question button to post a new question.
For those looking to establish themselves as experts in the Facebook community, browsing the unanswered questions section will give you opportunities to help others.

Ask the Official Facebook Pages

There are several official Facebook pages.
Some of which are not only posting updates, but also replying to comments from the community.

0 comments :